Main priorities for better system will address various fields, including the simplification of processes, different perspective for client relations and decrease of variable costs regarding paperwork and bureaucracy.
Through this solution we hope to offer you the opportunity which is truly significant to all and the question we pose is: How do we reduce bureaucracy, cut some costs and at the same time build customer satisfaction?
SELF CARE PLATFORM (SCP™)
Every brand should determine what are the priority areas to focus on to improve service quality. When they identify which of their core processes impact on customer satisfaction priorities, they start to translate those priorities into action.
If log-in, log-out and update steps are simplifed, all following transactions are easily managed, products and services are likely to support customer loyalty.
On the other hand, dull procedures, different passwords that are assigned through various platforms, on-site services which require the physical presence of the customer lead to companies loyalty erosion.
Self Care Platform (SCP™) was designed to end those kind of problems.
SCP™ enables companies to reach customer data through various platforms and perform all transactions. Those are fully synchronized, stored at the same database and updated online.
The whole system is based on user experience, established on data center or Cloud and operated with maximum security level via web and mobile clients.
Beyond a tailored solution for sectors such as telco, retail, finance; SCP™ is a modular structure which is able to adapt to your specific business needs and market features.
Due to SCP™; customer name, communication info, invoicing address, minute-SMS or 3G usage, loyalty subscriptions and all related data fields are updated in the same database and simultaneously recorded after security approvals.
Contents are viewed and updated by customers through:
- Web Site and wap portal (online transactions)
- Mobile Application (iOs, Android, Windows 8, Blackberry)
- Call Center (Call Center Agent screens and IVR)
SCP™ does not include clients (mobile app, wap portal, etc.) that gather information from main database.
This platform ensures that content is highly visible, easily accessible and well transferred to those clients.
SCP™ is user friendly platform and ready to simplify your customers experience by simplifying data access and update processes.